A standard operating procedure (SOP) is a set of written instructions that document a repetitive activity followed by an organisation.The development and use of SOP are an integral part of a successful quality system as it provides individuals with information to perform a job properly and facilitates consistency in the quality of a product or service.
Writing an SOP
SOPs should be written in concise, step by step, easy to read format. The document should not be wordy or over lengthy.
SOPs should be written with sufficient details so that anybody with limited experience or knowledge can successfully reproduce the work when unsupervised. These SOPs should be made available for reference. SOPs should periodically be revised to keep them updated
SOPs should be written in concise, step by step, easy to read format. The document should not be wordy or over lengthy.
SOPs should be written with sufficient details so that anybody with limited experience or knowledge can successfully reproduce the work when unsupervised. These SOPs should be made available for reference. SOPs should periodically be revised to keep them updated
SOPs should be written in concise, step by step, easy to read format. The document should not be wordy or over lengthy.
SOPs should be written with sufficient details so that anybody with limited experience or knowledge can successfully reproduce the work when unsupervised. These SOPs should be made available for reference. SOPs should periodically be revised to keep them updated
Every organisation has its style of writing an SOP. There are no ideal or correct formats. Following is a sample format.
TITLE OF SOP
HOTEL ABC
DEPARTMENT: SOP ID No:
DATE OF ISSUE: Date of Review:
MADE BY:
APPROVED BY:
STEPS OF THE PROCEDURE
· Step 1
· Step 2
· Step 3
How to write a good SOP
- Use Job Titles and not names of people
- Follow a logical thought process.
- Start each step of the procedure with an action word. For example, lift, pour, etc
- Use graphics and visuals
- Sentences should not be long and complicated
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