Tuesday, September 26, 2023

GUERIDON SERVICE - Style, Skill & Showcase

 A style to attract and skill to showcase in Fine dining 




  • Guéridon service is a specialized form of table service normally found in establishments that serve an à la carte menu and offer a higher style of service to its guests.  It is more costly as it requires the waiter to have a higher level of skill and uses more expensive equipment.  It also requires larger service areas so that the trolley can be moved around easily.
  • A guéridon is normally a movable table, or trolley, from which food may be served.

Points should be remembered while preparing different categories of dishes or selecting and handling the food for Gueridon service:

  • Prepare food hygienically according to the food hygiene regulations of the establishment.
  • Ensure that food is fresh and visually attractive.
  • Check that the ingredients do not discolor or break down easily during the preparation.
  • See to it that the preparation of the dish is simple and requires a minimum of handling and cooking time.
  • Ensure that the dish does not produce any unpleasant smell when it is being cooked.
  • Clean the ingredients thoroughly, check if they are fresh, and then make them bite-sized.
  • Display the ingredients in appropriate glass containers.
  • Handle all the ingredients with spoons and forks.
  • Keep the items chilled until they are required.
  • Prepare the salad dressing either in the kitchen or on the trolley. In most cases, it is done in the kitchen.
  • Dress the salad at the Gueridon at the time of service.
  • Arrange and garnish the dressed salad on a bed of lettuce leaves.
  • Select good quality meat.
  • Remove all fat and sinews in the kitchen.
  • Trim and shape the meat appropriately for faster cooking.
  • Prepare the marinade and soak the meat in the marinade for a few minutes in the presence of the guest.
  • Cook the meat on a high flame quickly to seal the surface of the meat to retain the juices.
  • Use fresh and ripe fruits without any damage or bruises on the skin.
  • Keep the prepared fruits chilled and covered.
  • Do not cook fruit beyond the point at which it breaks down

Mise-En-Place for Gueridon service includes the following:

  • The equipment on the trolley.
  • Ingredients for the preparation.
  • Plates or bowls in which the dish is portioned for the guests.

What is the purpose of gueridon service?

The main purpose of gueridon service is to entertain and satisfy the guest.
 we have gathered some points that let us discuss.
  • Gives highly personalized service, and a high level of customer satisfaction to the guest.
  • Impress the guest by demonstrating cooking, flambeing, and carving skills.
  • Turns food and service into entertainment.
  • Ensures exact serving temperature and stage for any dishes sensitive to this.
  • Makes the guest curious and order the dishes.
  • Stimulate demands in other guests for that level of attention.

What is the procedure of gueridon service?

The service procedure of all carved dishes such as meat, poultry, and game are the same, though their carving procedures may vary,

  1. Place all the mise-en-place on the trolley for the dish to be carved.
  2. Collect the dish with accompanying vegetables, potatoes, gravies, and garnish.
  3. Place the accompanying vegetables, potatoes, and garnishes in a chafing dish or food warmer.
  4. The joint plate is kept in the plate warmer, while the cutlery is set up at the table.
  5. Carry the plate by holding the rim or edge of the plate.
  6. Carve the dish according to the procedures of the establishment.
  7. Maintain the temperature of the dish. In case it becomes cold, heat it.
  8. Arrange the portion of the carved dish on joint plates and accompanying vegetables which are collected from the plate warmer at the appropriate time by the assistant waiter.
  9. Potatoes should be placed at 12 o’clock, vegetables at 10 o’clock, and the meat at 6 o’clock position on the plate.
  10. Place the accompanying gravy at the 3 o’clock position.
  11. Place the plate from the right-hand side of the guest in such a way that the meat is closer to the guest.

Types of trolleys used in Gueridon service

There are many types of trolleys used in the restaurant practicing gueridon service. The design, equipment required, and layout of the trolley depends on its function. The design of a flambe trolley is different from a liqueur trolley.
 
Here we listed 5 different types of trolleys used in Gueridon service

1. Hors d’ oeuvre varies trolley

It displays 10 to 12 varieties of appetizers. The containers holding appetizers are placed over ice. The trolley is designed in such a way that it has provision for holding ice and containers. It has adequate cold half plates, necessary service gear to transfer the horse d’ oeuvre selected by the guest on the cold half plate, and the appropriate accompanying sauce.

2. Salad trolley




  • It has half plates and bowls, underplates, containers with prepared ingredients, salad dressings, and seasonings that are required to prepare the salads. 
  • Salad dressings may either be prepared on the trolley in the presence of guests or in the 

3. Food preparation, carving, and flambe trolley`

These have a gas burner of flare lamp which is fixed on the trolley to the level of the top surface. The carving trolley has a carving board that is placed over the chafing dish during carving to retain the heat of the meat. A trolley may have a single or double burner. A double burner trolley is necessary when the partly finished food is to be held hot during the preparation. One burner is used for keeping the food hot while the other is used for cooking.


4. Cheese trolley

It has a variety of cheese, cheese board, and cheese knives for cutting the cheese, and appropriate accompaniments for cheese, the surface of the trolley is normally in marble and has a translucent dome to cover the top. Cheese selected by the guest is portioned and plated on the gueridon trolley. and then served to the guest.

5. Liqueur trolley

t has assorted glasses, measure, ice bucket, spirit, liqueur bottles, carafes, etc. It may also have a cigar, cigar cutter, and lighter.


Advantages and disadvantages of gueridon service

Gueridon service has its own advantages and disadvantages, we will discuss some of the advantages and disadvantages of Gueridon service.
 
 👉Advantages of Gueridon service

  1. Highly personalized service The wait staff prepares or carves the dish and serves the guest personally
  2. High level of customer satisfaction. The dishes are prepared, carved, or flambeed in the guest’s presence
  3. Good merchandising device. Guests will be tempted to order dishes that are served from the trolley.
  4. Wait staff can exhibit their culinary, carving, and service skills, the wait staff has an opportunity to impress the guests by demonstrating their cooking, flaming, carving, and skills to them.
  5. High average spending power. The revenue generated will be more as the dishes served from the trolley are always expensive.

👉Disadvantages of Gueridon service/ Limitations :-

  1. Slow service. The time taken to the extent the service from the trolley is more.
  2. Low seat turnover. The number of times a seat is sold during operation hours will be low as the service takes more time.
  3. Expensive style of service
  4. The chances of an accident are more
  5. More investment in-service equipment
  6. Cooking in the service area may leave an odor

Dishes prepared in gueridon service

The following are the dishes you can prepare using Gueridon service
  • Salad: Salad is served as an appetizer or horse d’ oeuvre, or as an accompaniment with the main course.
  • Prawn cocktail: It is a shellfish appetizer or horse d’ oeuvre.
  • Escalope De Veau a La Creme: It is an entree served as the main course.
  • Escalope De Veau a La Creme et Champignons: It is an entree served as the main course.
  • Escalope De Veau au madere: It is an entree served as the main course.
  • Escalope De Veau pene: It is an entree served as the main course.
  • Steak Tartare: It is an entree served as the main course. This preparation is served raw.
  • Entrecote Aux Champignons (Sirloin steak with mushrooms): It is an entree served as the main course.

The equipment used in gueridon service

The Gueridon trolley carries sufficient equipment for service. It is filled with a gas burner on the top and a small gas cylinder at the bottom, as well as some other necessary equipment. The following are the necessary equipment used in Gueridon service

1. Flare lamp

This piece of equipment is operated with methylated spirit and has a reservoir for fuel, a wick with an adjustment knob, a chimney, and a grid. It is 8 to 10 inches high with a grid of diameter 6 to 8 inches.

2. Gas stove

The gas burner is lowered to the level of the trolley and the gas cylinder or bottle is placed under the gas burner in a chamber and connected to the stove, the gas control knob is near the burner at a convenient position for the waiter to control the flame.

3. Chafing dish

It is a container holding hot water on which a food container is kept to retain the temperature of the food. It is also used to cook custard for certain sweet preparations. A chafing dish with a safety valve or steam outlet is used in carving trolley


4. Suzette pan

It is a sauteed pan with a thick bottom and a lip. It is normally made of copper lined with corrosion-resistant, non-reactive metal, such as tin, nickel, and stainless steel. It is used for flambeing and cooking.

5. Carving Board

Carving of meat and poultry should be carried out on a carving board and for each category of meat and poultry, a separate carving board should be used.









Wednesday, August 2, 2023

5th Sem - Banquets & ODC

BANQUETS

 A banquet is a large meal or feast, complete with main courses and desserts. It usually serves a purpose such as a charitable gathering, a ceremony, or a celebration, and is often preceded or followed by speeches in honour of someone. The idea of banqueting is ancient (see Sellisternium, Belshazzar's Feast, and Mead halls) In the sixteenth century a banquet was very different from our modern perception and stems from the medieval 'ceremony of the void'. After dinner the guests would stand and drink sweet wine and

spices while the table was cleared, or ‘voided’ (Later in the seventeenth century ‘void’ would be replaced with the French ‘dessert’). During the sixteenth century, guests would no longer stand

in the great chamber whilst the table was cleared and the room prepared for entertainment, but would retire to the parlour or banqueting room. As the idea of banqueting developed, it could take place at any time during the day and have much more in common with the later practice of taking tea. Banqueting rooms varied greatly from house to house, but were generally on an intimate scale either in a garden room or inside such as the small banqueting turrets in Longleat House. Today banquets serve many purposes from training sessions, to formal business dinners. Business banquets are a popular way to strengthen bonds between businessmen and their partners. It is common that a banquet is organized at the end of an academic conference. Aluau is one variety of banquets originally used in Hawaii. The Nei Mongol provincial government in China levies a tax on banquets.

 

History of Catering

 

Most people have been to an event that was catered by a professional catering company.

Catering enters peoples’ lives during some of their most important times: weddings, baby

showers and anniversary parties, just to name a few. Have you ever wondered just when catering actually started? Catering can be traced back to the 4th millennium BC in China. During this time in China as well as in Ancient Egypt, Greece and the prosperous times of the Roman Empire, catering was used to provide food for soldiers on transportation and trade routes. It was also critical in the Christian Pilgrimages to Rome and other travelers throughout Europe. During the Middle Ages catering spread throughout Europe and evolved into not only providing food for soldiers and travelers but for entertainment purposes for the upper classes. Catering and foodservice became so popular in the 14th and 15th century that Germany was the first country to put laws in place regulating quality of both food and beer.

 

 Catering continued to flourish and in the mid 1800’s Alexis Soyer invented the first catering

boiler which used steam to help keep food warm. During the 19th and 20th century many more technical innovations, improvements in transportation, and growing populations helped catering become an important part of the national economy. Today’s catering has

evolved from simply providing food for travelers. Catering companies now pride themselves on not only providing appetizing food but also a visually appealing atmosphere, from the presentation of food to linens and decorations. Although the intent of catering has changed throughout the years, it continues to be a vital part of our society.

 

Progress of Catering and Banquet

 Events range from cheese lunch drop-off to full-service catering. Caterers and their staff are part of the food service industry. When most people refer to a "caterer", they are referring to an event caterer who serves food with waiting staff at dining tables or sets up a self-serve buffet. The food may be prepared onsite, i.e., made completely at the event, or the caterer may choose to bring prepared food and put the finishing touches on once it arrives. The event caterer staffs are not responsible for preparing the food but often help set up the dining area. This service is typically provided at banquets, conventions, and weddings. Any event where all who attend are provided with food and drinks or sometimes only hors d'oeuvres is often called a catered event.

 

Many events require working with an entire theme or color scheme. A catering company or specialist is expected to know how to prepare food and to make it attractive. As such, certain catering companies have moved toward a full-service business model commonly associated with event planners. They take charge of not only food preparation but also decorations, such as table settings and lighting. The trend is towards satisfying all the clients senses with food as a focal point. With the correct atmosphere, professional event caterers with experience can make an event special and memorable. Beautifully prepared food alone can appeal to the senses of taste, smell, and sight - perhaps even touch, but the decorations and ambiance can play a significant part in a successfully catered event. Catering is often sold on a per-person basis, meaning that there is a flat price for each additional person. However, things like lighting and fire permits are not scaled with the guest count, so per-person pricing is not always appropriate. It is necessary to keep the cost of the food and supplies below a price margin in order to make a profit on the catering.

As many others in the food service industry, caterers and their staff work long hours. It is not uncommon for them to work on holidays or 7 days a week during holiday event seasons.

 

 A comprehensive, formal full-service catering proposal is likely to include the following time-line matters:

 Rental arrival time

 Staff arrival time

 Bar open time

 Meal serve time

 Bar close time

 Rental pickup

 Out-of-venue time Each of these factors affects the catering price. For example, a rental quote for an "anytime" weekday delivery is usually much more economical than an "exact-time" delivery.

 General menu considerations: Clients may have specific dietary or religious needs to consider. these include Halal,Kosher,Vegetarian,Vegan and food allergy requests. Increasingly, clients are interested in food sustainability and food safety.

 

Hors d'oeuvres: it should be clear if these are passed or stationary. Most caterers agree that three or four passed items are appropriate for the one-hour period prior to a meal.

 Meal Rentals: May include tables, chairs, dance floor, plants, tabletop (china, flatware, glassware, linens, chargers), bar glassware, serving equipment, salt/peppers, etc. It should be clear whether table and chair setup and take-down is included. Most rental companies do not automatically include setup and take-down in the rental charges.

 Labor: varies from caterer to caterer, but generally speaking, an event will have a Lead/Captain/Event Manager, a Chef, perhaps a Sous Chef or Kitchen Assistant, Wait staff and Bartenders. The labour on a plated dinner is generally much higher than the labour on a buffet, because a plated dinner involves double the china, and usually a minimum of three served courses, plus served coffee. Simply put, there's a lot more to do. To do it properly requires roughly 10 to 50% more staff. On a large event, this can be substantial, especially if overtime or double time applies.

 Service Charge: Sales Tax, Some quotes will include lighting, liquor permit, fire permits, draping, florals, valet and coat check. Many venues discreetly get a "cut" of the catering bill. Caterers are contractually committed to not disclose this fee specifically in their contracts with the clients. Therefore, catering will sometimes cost substantially more atone venue versus another. Also, caterers must compete with illegal operators. A legitimate caterer will have a business license and a health permit both showing the address of the place from which they do business. In addition, many caterers will provide partial catering services in addition to full-service. Partial catering can include cooking and delivery of prepared foods, pre-cooked dishes for pickup at the caterer's location, and cooking, delivery and setup without service. In many cases partial catering can be an excellent and economical option to full-service catering


Banquets and Outdoor catering

A banquet is a FOOD AND BEVERAGE service at a specific time and place, to a given number of people, to an agreed menu and price. Banquets are special functions for social professional and state occasions.

SOCIAL OCCASIONS: Wedding Receptions, Birthday Parties, Cocktail parties, New Year parties etc.

.

 Cocktail


 Reception





PROFFESIONAL EVENTS: Conferences, Convention, Training programs, Board meetings etc.

STATE AFFAIRS: State banquets, Diplomatic cocktails and dinners etc.

Banqueting is a business of selling space to hold functions. Banquets require large halls with kitchens to provide quantity foods, Banquet halls are found in large hotels where banquet business is part of the overall revenue strategy

Banquet organization structure


 

Banquet manager

 

Banquet Sales Coordinator 

 

Banquet Secretary

Banquet Supervisor 

 

Banquet Sommelier

Waiters 

 

Waiters

Casual Staff 

 

Casual Staff


The function book

The function book is a control register maintained in the banquet office. It records days and times and nature of events in various function rooms. It is a reservation dairy to commit dates and venues. The book is now computerized. It is maintained by the banquet secretary, and is accessible to the Banquet manager and the Sales coordinator. The objective is to maximize banquet sales as space not sold is revenue lost forever.

Contract of Agreement

A Contract of Agreement is signed between the banquet management and the client. It specifies the details required to make the function successful. A contract may use any format, even a simple letter; what matters is the information covered in it. Below is a checklist of information that should be included:

• Name and address of the organization

• Name of the contact person making the booking

• Contact person’s title.

• Telephone contact numbers

• Date of function

• Start and end time of function

• Type of function

• Name of hall booked

• Minimum number of people guaranteed

• Details of menu

• Price per head for food and beverage

• Method of payment.

• Cancellation clause.

• Advances and deposit.

• Type of food service

• Bar service

• Additional service

• Charges for additional service

• Name of sales person making the booking

• Signatures of both the parties with date and time


Function sheet. (Function prospectus)💣

A function sheet also called a function prospectus announces a function in detail to all relevant department of the hotel. It is copied to the Chef, Concierge, Food controller, Accountant, Housekeeping, Engineering and to any other relevant department.

The information recorded in a Function Prospectus is

Name of the booking party

• Name and address of the person to whom bill is to be sent

Mode of payment

• Nature of function

• Date of function

• Timings of function

• Number of people expected and guaranteed

• Menu details

• Price per menu per head

• Type of service

• Special arrangement

• Additional charges for special requests

• Seating plan.

• The name of the person making the booking.


Banquet service & Layout

 Traditionally banquet services are of two types-buffet and sit-down. In the buffet style guest serve themselves from a food display table. They stand or sit at tables preset with cutlery, glassware, linen. An alternative to this style is just chairs arranged along the wall of the hall. In sit down style guests are served by waiters done in formal occasions. The main feature in buffet service is buffet table, which is decorated with fruit displays ice sculpture or butter sculpture based on the price and occasion

Buffets are ideal when there are large numbers of people. We will find buffet service at weddings, large social occasions, dinner dances, etc . Buffet needs fewer service staff that replenishes food on the table and buss dirty plates. A common fault that must be avoided in large functions is to have only one buffet table. It is advised to have multi buffet tables of identical nature spread around the room for every 75 guests. This disperses people and prevents long queues at the buffet table. Another variation is to have the appetizers salads and soups at a separate buffet table, keeping the chafing dishes with hot food in another and finally the dessert buffet separated from the rest.

Sit down buffet is when tables are laid out formally with crockery, cutlery and linen. Banquet service personnel serve the guests at the table with either pre- plated food or brought in ornate salvers and served to the guest.

STATE BANQUET PROCEDURE

 

State banquets are distinguished from others because of protocol. A state banquet is sponsored by the head of states or other senior diplomatic luminaries. The seating has a head table where the host and chief guests sit.

It is customary for a state banquet to be preceded by a cocktail in a pre-lounge where waiters and waitresses move around with drinks in silver beverage salvers. They also take around canapés that are finger-picked items. The lounge displays a table seating plan with an alphabetical list of guests with assigned table numbers and seats. Often the invitation card would stipulate the table and seat number, otherwise this is shown in the seating display as mentioned. Great attention is given to the protocol of seating and is done officially by the foreign office.

At the given hour, the toastmaster who regulates the service procedure announces the lunch or dinner by ringing a gong or hammering a gavel saying “ your excellencies, the dinner is served” , in a loud and clear voice.

 
The toastmaster is a specialized person who conducts the proceedings of a state luncheon or dinner. He coordinates not only the timing of each service but also the speeches and toasts, The doors of the banquet hall are thrown open and guests are given time to find their tables and seats. The tables would have flagged stands at the centre with table numbers while the covers would have tent cards displaying the seat number or the guest’s name.

Each cover at the table is pre-set with the required salver cutlery and the glassware according to the number of courses. Attractive napkin folding completes the cover set-up. At the center of the table are the bread baskets, butter dishes, salt and pepper and low flower arrangements, Spaces between covers can range from 20” – 32”. It is considered that 24” is ideal. The space between tables should be a minimum 4 1/2 ft and ideally 6 ft to permit waiters to walk around freely. Two waiters are allotted to 8-10 covers. The sommelier may serve up to 35 covers. The toastmaster stands behind the chief host while the banquet supervisor stands opposite him to receive signals.

The waiters stand at attention at the allotted tables and help the guests to sit, assisting ladies first. After all the guests are seated, the toastmaster announces the national anthem of both the countries when all guests stands. After the anthem are over the guests sits.

The toastmaster announces the start of the service. Timing is important and the banquet supervisor receives the clue from the toastmaster. He conveys the signal to start service together. The appetizer round starts with waiter 1 serving the first guest and waiter 2 the second; the alternate the numbers from left to right or in a clockwise direction in the case of round tables. After the first course service the waiters stand behind the chairs at attention. When the toastmaster removes the dish from the chief guest, it is the clue to the banquet supervisor to signal the rest of the crew to do likewise .

Waiter 1 removes plates with a napkin while

waiter 2 holds a large tray behind waiter 1.

 Waiter 1 deposits the soiled dishes onto the tray. 


SPACE AREA CALCULATON

 

Here is an example of banquet seating plan for 350guests.31 guests on the top table.

SOME CONSTANTS

 Size of the table: 6 Feet X 3 feet and 3Feet X 3 feet 

Size of the Banquet cover: 27 inches X 15 inches

Work aisle (space) between two sprigs is: 6 feet (minimum). 

The distance between top table and sprig is: 3 feet (minimum)

Distance of sprigs and the top table from the walls of the banquet hall: 5 feet (minimum)

The top table should be raised from the ground by minimum 6 inches to 1 feet, so that every can see the guests who are seated on the top table.

Calculation:

 Total number of guests = 350 Guests on top table =31

 To know the length of the top table multiply no of guests on the top table by 27 inches.

So 31X 27 inches =837inches, divide by 12 to convert into feet.

 So 837 / 12 =69.75 feet (rounded off to: 72 feet (we can have 12 tables of 6’X3’).

So length of Top table is =72 feet.

 

To know the number of sprigs, divide the length by9 feet (6 feet is the aisle+3 feet is the table width)

So number of sprigs = 72 divide by 9 = 8 sprigs

 

Number of guests to be seated on sprig: 350 – 31 = 319 guests.

 

To know the how many guests will be sitting on each sprig=310 divide by 8 =40 guests that means 20 guests on each side of the sprig

To know the length of the sprig multiply the number of guests on each side of the sprig by 27inches i.e.

20 x 27 =540 inches or 540 divide 12 =45 feet. (We can have 7 tables of 6’x3’ and one table of 3’X3’).

So the length of the sprig table will be =45 feet.

 

When one calculates how the sprig will fit within the length of top table the calculation will be:

Number of sprigs=8Numbers Working aisle (space)= 6 feet Width of table=3 feet.

So the number of work aisles are =7 because the number of sprigs are=8.

 

The size of the room will be


LENGTH= 45 feet (size of sprig table)+3 feet(distance between top table and sprig table)+3feet( width of top table)+ 10 feet allowance (5 feet on top and bottom)= 61 feet, say = 65 feet.

WIDTH = 72 feet (Length of top table) + 10allowance feet (5 feet on top and bottom) = 82 feet, say= 85 feet.

The ideal size required for the above banquet is : 65 feet x 85 feet.

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Seating plan :-

  Theatre style

   E- shape

 

• Board room style

   Herring bone pattern/fish bone

 

   Class room style

 Cluster pattern


BANQUET BEVERAGE SERVICE

 Beverages at a function are served from a mobile dispensing bar that can be moved to suit the layout. While hotels have a blanket permit to serve alcohol, independent banquet halls may need to get a special permit from the appropriate authorities for each function. This may be made known to the client when booking the function. Beverages must be procured from licensed sources and must be dispensed by a qualified bartender who knows the local laws such as minimum age of consumption of liquor and the limits to which a person can consume liquor. Beverage service can be in many ways:

Cash Bar  Guest have to pay for each drink they consume. Cash bars are found in college reunions and fraternities get together etc. Guest either buys coupons for the value of the drink or pays the cashier who gives them a bill acknowledging payment before they can get their drinks from the bartender.

Cash bar concept


Host Bar :-  Is where the drink charges are borne by the host who would like to track the consumption of liquor by the bottle or glass. Sometimes a host wishes to put a cap on the number of drinks.

Open/Close Bars Some hosts permit an open bar which would then make available a large choice of brands. Closed bars are those where the host will specify limited brands to control costs

Corkage   Permits the host to bring his own stock of liquor for the function. He would be charged corkage (a price for each bottle opened). The establishment would need to obtain a permit to serve drinks on corkage.

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OUTDOOR CATERING

 

Outdoor catering refers to extending catering service to a specific group outside the premises in the venue chosen by the host. The success of the ODC Largely depends on the efficient planning and careful attention to details. It is essential to take the following step to ensure successful outdoor catering

•  Preliminary survey of the function place

 •   Analysis of menu for identifying the requirement of cooking and service              equipment

  •  Preliminary Survey
  •  The distance from Hotel or base
  • The availability of water, power, gas supply
  •  The size and shape of area
  •  Identifying areas for storage and facilities of garbage disposal.

 Analysis of menu

 •              The menu should form a basis for identifying the requirement of kitchen and service equipment

  • Number of work tables 
  • Number of trash cans
  • Style of service.(Whether Buffet Or sit down)
  •  Setting up of a bar.
  •  Number of counters depending upon number of guest
  • The number of gas cylinders.
















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